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CRM Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization. Key Features: SALES FORCE AUTOMATION Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight. Key Features: SCM Supply chain management is a cross-function approach including managing the movement of raw materials into an organization, certain aspects of the internal processing of materials into finished goods, and the movement of finished goods out of the organization and toward the end-consumer. As organizations strive to focus on core competencies and becoming more flexible, they reduce their ownership of raw materials sources and distribution channels. Supply chain specialization enables companies to improve their overall competencies in the same way that outsourced manufacturing and distribution has done; it allows them to focus on their core competencies and assemble networks of specific, best-in-class partners to contribute to the overall value chain itself, thereby increasing overall performance and efficiency. The ability to quickly obtain and deploy this domain-specific supply chain expertise without developing and maintaining an entirely unique and complex competency in house is the leading reason why supply chain specialization is gaining popularity. Successful SCM requires a change from managing individual functions to integrating activities into key supply chain processes. An example scenario: the purchasing department places orders as requirements become known. The marketing department, responding to customer demand, communicates with several distributors and retailers as it attempts to determine ways to satisfy this demand. Information shared between supply chain partners can only be fully leveraged through process integration. key supply chain processes : a. Customer service management b. Procurement c. Product development and commercialization d. Manufacturing flow management/support e. Physical distribution f. Outsourcing/partnerships g. Performance measurement h. Warehousing management Microsoft Dynamics SCM Many people across an organization are engaged in supply chain activities—delivering sales or services to customers, shipping products, negotiating with suppliers and trading partners, managing inventory, or other critical tasks. Microsoft Dynamics provides solutions for supply chain management (SCM) that can help connect information from different teams. In doing so, it can help you empower people to perform with optimal productivity, maintain profitable relationships with vendors and business partners, and satisfy customers. With familiar software that extends and complements your other systems and even those of other companies, you can reduce barriers to productivity and efficiency, and help your business deliver what customers, when they need it. And by integrating supply chain, customer relationship, and financial management, you can stay in firm control of business events and generate the results you are aiming for. Optimise your supply chain to get the right goods to the right place at the right time Microsoft Dynamics offers extendible, familiar, supply-chain management (SCM) software that can reduce barriers to productivity and efficiency, and help your organisation deliver what customers need, when they need it. Key Features: |